American Wrestler Logan Paul Black Jacket

At The Prime Jacket, we want you to feel confident when ordering from us. If there is an issue with your order or the product does not meet your needs, our Return and Refund Policy explains when a return, exchange, or refund may be available and how to request one.

Please read the following information carefully before sending any product back.

1. Return Period

Eligible products may generally be returned within 30 days from the date of delivery.

The return request must be submitted within this period. Returns requested after 30 days may not be accepted unless required by applicable consumer protection law.

Before returning any product, please contact our customer support team and wait for return instructions.

2. When Can I Return an Item?

Eligible returns may include situations such as:

• The product arrived damaged.
• The product has a manufacturing defect.
• You received an incorrect product.
• The product does not fit and meets our return conditions.
• You changed your mind or the product is not suitable for your needs, where applicable.

All returns are subject to the conditions explained in this policy.

3. Return Conditions

To help us process a return, the product should generally:

• Be unused or in suitable unused condition.
• Be returned in its original packaging where applicable.
• Have its original tags attached where applicable.
• Not have been altered, washed, repaired, or damaged after delivery.
• Include the relevant order information.

Products that show signs of use, alteration, washing, or damage caused after delivery may not qualify for a refund or exchange.

Some products may have additional return requirements based on their design or order type.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.

When contacting us, please provide:

• Your order number
• A description of the issue
• Clear photographs or other relevant information when requested

Our team will review the issue and determine the appropriate solution.

Where the issue is confirmed to be our responsibility, we may provide a replacement, exchange, repair where appropriate, or refund depending on the circumstances.

5. Size or Fit Returns

If the product does not fit as expected, you may request a return within the applicable 30-day return period, provided the item meets our return conditions.

For size, fit, or personal preference returns, the customer may be responsible for the return shipping cost.

We recommend checking the available size information before placing an order. If you are unsure about sizing, you can contact our support team before ordering.

6. Personal Preference Returns

If you simply change your mind, do not prefer the style, or decide that the product is not suitable for you, an eligible return may be accepted within the 30-day return period.

The product must remain in suitable return condition.

Return shipping costs for personal preference returns may be the customer’s responsibility.

7. Custom and Personalized Products

Custom or personalized products are made according to the customer’s specific requirements.

Because these products are produced specifically for an individual order, they are generally not eligible for return or exchange due to size, personal preference, or change of mind.

However, this does not affect any rights you may have where the customized product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law.

8. Order Cancellation

You may request cancellation within 24 hours of placing your order, provided the order has not already been processed or shipped.

If you request cancellation after 24 hours but before the order is shipped, a 25% restocking or processing fee may apply.

Once an order has been shipped, it cannot be cancelled.

After shipment, you may request a return after delivery if the product is eligible under this policy.

9. How to Request a Return

To start a return request, contact us at:

Email: support@theprimejacket.com
Phone: +44 7476 888071

Please include your:

• Order number
• Full name
• Reason for the return
• Relevant photographs or details if the product is damaged, defective, or incorrect

Our support team will review your request and provide the next steps.

Please do not send a product back without contacting us first, as an unauthorized return may cause delays in processing.

10. Return Shipping Costs

For products that are defective, damaged, or incorrectly supplied due to our error, we will review the issue and may cover the applicable return shipping cost.

For returns caused by size, fit, personal preference, or change of mind, the customer may be responsible for the return shipping cost.

Return shipping arrangements and instructions will be provided after your return request is reviewed.

11. Return Inspection

After we receive a returned product, it may be inspected to confirm that it meets the applicable return conditions.

The inspection may include checking the product’s condition, tags, packaging, and whether it has been used, altered, washed, or damaged.

A refund or exchange will only be processed once the return has been reviewed and approved.

12. Refunds

Once an eligible return has been received and approved, refunds are generally processed within 5–7 business days.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Refunds are normally issued using the original payment method where possible.

13. Partial Refunds

In certain circumstances, a partial refund may be considered if a returned item has minor signs of use or other conditions that affect its resale value but the circumstances still allow for a partial refund.

Any applicable partial refund will be determined after the returned product has been reviewed.

14. Non-Returnable Items

Certain products or orders may not be eligible for return, including:

• Custom or personalized products, except where the product is defective, damaged, or incorrect.
• Items that have been used, washed, altered, repaired, or damaged after delivery.
• Products that do not meet the applicable return conditions.
• Final Sale items where the product is clearly identified as final sale.
• Promotional items where the applicable promotion states that the item is non-returnable.
• Gift cards, where applicable.

This section does not limit any mandatory consumer rights that cannot legally be excluded.

15. Exchanges

Eligible products may be exchanged subject to availability and the conditions of this policy.

If you would like to request an exchange, contact us before returning the product.

Customers may be responsible for return shipping and any applicable reshipping costs for exchanges related to size, fit, or personal preference.

If the requested replacement is unavailable, we may provide another suitable resolution depending on the circumstances.

16. Failed or Uncollected Deliveries

If an order is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the shipment where collection was required, additional shipping or reshipping costs may apply.

Please contact our support team if your order cannot be delivered so we can review the available options.

17. Customs and Import Charges

For international orders, customs duties, import taxes, or other charges may be imposed by the destination country.

These charges are generally the customer’s responsibility and are separate from our product price and shipping charges.

If an international shipment is refused because of unpaid customs or import charges, any resulting return or additional shipping costs may be the customer’s responsibility.

18. Questions About Returns

If you are unsure whether your order qualifies for a return, please contact us before sending anything back.

Our team can review the order details and explain the applicable return process.

19. Contact Us

For return, refund, or exchange enquiries, please contact:

ZING APPAREL LTD
Company No.: 14611522

23 Lodge Close
Northampton, NN5 6SH
United Kingdom

Email: support@theprimejacket.com
Phone: +44 7476 888071

Business Hours: Monday–Friday, 9:00 AM–5:00 PM

We aim to respond to customer enquiries within 24 business hours.