Terms and Conditions - The Prime Jacket

Welcome to The Prime Jacket. These Terms and Conditions explain the rules that apply when you use our website, purchase our products, or interact with our services.

By accessing or using our website, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the website.

1. About Us

The Prime Jacket is operated by:

ZING APPAREL LTD
Company No.: 14611522

23 Lodge Close
Northampton, NN5 6SH
United Kingdom

Email: support@theprimejacket.com
Phone: +44 7476 888071

Business Hours: Monday–Friday, 9:00 AM–5:00 PM

We aim to respond to customer enquiries within 24 business hours.

2. Using Our Website

You may use our website for lawful purposes and for browsing, purchasing, and learning about our products and services.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our systems.
Interfere with the normal operation of the website.
Introduce viruses, malicious software, or harmful code.
Copy or misuse website content without permission.
Use our website to violate the rights of other people or businesses.

We may restrict access to the website where necessary to protect our customers, business, or website.

3. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, images, sizing information, materials, colors, and other product details.

However, minor differences may occur because of:

Screen and display settings
Photography and lighting
Natural characteristics of certain materials
Manufacturing or finishing variations

Product information may be updated from time to time to reflect changes in availability, design, materials, or other details.

If an ordered product becomes unavailable, we will contact the customer and provide an appropriate solution, which may include a refund where applicable.

4. Product Availability

Product availability displayed on the website may change without notice.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

We reserve the right to correct obvious availability errors or other website errors.

5. Pricing

Product prices are displayed on the website before checkout.

We make reasonable efforts to keep pricing information accurate. However, occasional pricing or technical errors may occur.

If an obvious pricing error affects an order, we may contact the customer before fulfilling the order to confirm whether the order should proceed at the correct price or be cancelled and refunded.

Applicable shipping charges and other costs will be shown during checkout where relevant.

6. Payments

We accept the payment methods displayed at checkout.

Payment must be successfully authorized before an order can be processed.

Payment information may be processed through third-party payment providers. Their own terms and privacy policies may apply to payment processing.

An order confirmation does not necessarily mean that an order has been shipped. Orders are subject to payment verification and successful processing.

7. Order Confirmation

After placing an order, you may receive an order confirmation containing information such as your order number, products, delivery details, and order value.

Please review your order information carefully and contact us as soon as possible if you notice an error.

8. Order Cancellation

Customers may request cancellation within 24 hours of placing an order, provided the order has not already been processed or shipped.

For cancellation requests made after 24 hours but before shipment, a 25% restocking or processing fee may apply.

Once an order has been shipped, it cannot be cancelled.

After shipment, customers may request a return after delivery if the product is eligible under our Return & Refund Policy.

9. Shipping and Delivery

Orders are generally processed within 3 business days.

After processing, standard delivery generally takes 5–7 business days, giving an estimated total delivery time of 8–10 business days.

Delivery times are estimates and may be affected by customs, carrier delays, public holidays, weather, incorrect address information, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

For complete information, please review our Shipping Policy.

10. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

These charges are generally the responsibility of the customer unless otherwise required by applicable law.

The Prime Jacket does not control the amount or timing of customs charges imposed by local authorities.

11. Returns and Refunds

Eligible products may generally be returned within 30 days from the date of delivery, subject to the conditions described in our Return & Refund Policy.

Products may need to be unused and in suitable condition with original packaging and tags where applicable.

Custom or personalized products may have different return conditions.

For complete information about returns, refunds, exchanges, cancellation fees, and return shipping costs, please review our Return & Refund Policy.

12. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us with your order number and relevant details.

We will review the issue and provide an appropriate solution according to our Return & Refund Policy.

Customers may be asked to provide photographs or other information to help us investigate the issue.

13. Exchanges

Eligible products may be exchanged subject to availability and the conditions of our Return & Refund Policy.

Customers should contact us before sending a product back for an exchange.

Return shipping or reshipping costs may apply depending on the reason for the exchange.

14. Custom and Personalized Products

Some products may be available with customization or personalization options.

Because these products may be made according to individual customer requirements, they may not be eligible for return or exchange due to change of mind, size, or personal preference.

This does not affect any rights that cannot legally be excluded where a customized product is defective, damaged, or incorrect.

15. Intellectual Property

The content available on The Prime Jacket website, including:

Text
Product images
Logos
Graphics
Designs
Page layouts
Website materials

is owned by or used with permission by The Prime Jacket or its relevant rights holders.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission, except where permitted by applicable law.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping services, analytics services, social media platforms, and other external websites.

Third-party services operate under their own terms and privacy policies.

We are not responsible for the content, availability, security, or privacy practices of independent third-party websites.

17. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable because of:

Maintenance
Technical problems
Hosting issues
Security updates
Service interruptions
Circumstances outside our control

We may make changes to website features, content, products, or services when necessary.

18. Limitation of Liability

We are not responsible for losses or delays caused by circumstances outside our reasonable control, including carrier delays, customs procedures, natural events, public emergencies, technical failures, or incorrect information provided by the customer.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

19. Privacy

Information collected through our website is handled according to our Privacy Policy.

Our Privacy Policy explains what information we collect, how it is used, how it may be shared, and the choices available to customers.

20. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.

The latest version will be published on this page with an updated effective date.

Your continued use of the website after an update means that the updated terms will apply to future use of the website, subject to applicable law.

21. Governing Law

These Terms and Conditions are governed by the laws applicable in England and Wales, subject to any mandatory consumer protection laws that apply to your purchase.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded or limited.