At The Prime Jacket, we aim to make the shipping process clear and straightforward. This Shipping Policy explains how orders are processed, shipped, and delivered.

Please review the information below before placing your order.

1. Order Processing

Orders are generally processed within 3 business days after the order has been successfully placed and payment has been confirmed.

Our processing time includes the time required to prepare the product, complete any necessary production or finishing steps, inspect the order, and prepare it for shipment.

Orders are processed Monday through Friday, excluding applicable public holidays.

2. Order Cut-Off Time

Orders placed by 5:00 PM UK/London time on a business day will be considered for processing according to our normal schedule.

Orders placed after the cut-off time, on weekends, or on public holidays may begin processing on the next business day.

The cut-off time affects when processing begins and does not guarantee same-day shipment.

3. Delivery Time

After processing, standard delivery generally takes 5–7 business days.

The estimated total delivery time is therefore:

Processing: 3 business days
Transit: 5–7 business days
Estimated total: 8–10 business days

Delivery times are estimates and are not guaranteed delivery dates.

4. Shipping Destinations

We ship to a range of eligible international destinations.

Shipping availability may vary depending on the destination, carrier availability, customs requirements, and applicable restrictions.

Some countries or locations may not be available for delivery. If a destination is unavailable at checkout, the order may not be accepted for that location.

5. Shipping Charges

Free standard shipping is available to eligible destinations including:

  • United States
  • United Kingdom
  • Canada
  • Australia

For other eligible destinations, a $15 shipping charge per order may apply.

The applicable shipping charge will be shown during checkout before the order is completed.

Shipping availability and charges may vary depending on the destination.

6. Shipping Carriers

Depending on the destination and availability, orders may be shipped through established international delivery carriers such as:

  • DHL
  • FedEx
  • UPS

The carrier used for an individual order may vary according to the destination and shipping requirements.

7. Tracking Information

Once your order has been shipped, tracking information will be provided when available.

Tracking allows you to follow the progress of your shipment through the applicable carrier’s tracking system.

Please allow some time for tracking information to become active after the shipment has been dispatched.

8. Delivery Delays

Our standard delivery estimate is 8–10 business days, but actual delivery may occasionally take longer because of circumstances outside our control.

Possible causes of delay include:

  • Customs processing
  • Carrier delays
  • Public holidays
  • Severe weather
  • Incorrect or incomplete delivery information
  • Local delivery issues
  • Other circumstances outside our reasonable control

If your shipment appears to be delayed, please contact our support team and we will assist where possible.

9. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

These charges are generally determined by the destination country’s authorities and may be the customer’s responsibility.

The Prime Jacket does not control the amount or timing of customs charges imposed by local authorities.

Customers are responsible for complying with applicable import requirements in their destination country.

10. Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

  • Full name
  • Street address
  • Apartment or unit number, where applicable
  • City
  • State or region
  • Postal code
  • Contact phone number

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the sender.

Any additional shipping or reshipping costs resulting from incorrect delivery information may be the customer’s responsibility.

11. Changes to Delivery Address

If you notice that your shipping address is incorrect, contact us as soon as possible.

We will try to update the address if the order has not yet been processed or shipped.

Once an order has been shipped, we may not be able to change the delivery address.

12. Multiple Orders

If multiple orders are placed separately, they may be processed and shipped separately.

This means that orders placed at different times may arrive in separate packages and may have different tracking information.

13. Delivery Attempts

The carrier may make delivery attempts according to its normal procedures.

If a shipment cannot be delivered because the recipient is unavailable, the address is incorrect, delivery is refused, or the package is not collected when required, additional delivery or reshipping charges may apply.

Please contact us if you experience a delivery issue so we can review the shipment with you.

14. Lost or Damaged Shipments

If your order appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

We will review the issue and, where appropriate, work with the shipping carrier to investigate the shipment.

For damaged packages, photographs of the package and product may be requested to help with the investigation.

15. No PO Boxes

For certain destinations or carriers, delivery to PO Boxes may not be available.

Where applicable, customers should provide a complete physical delivery address to help avoid delivery problems.

16. Shipping and Returns

Shipping time and return eligibility are separate matters.

For information about returning an item, including the return period, return shipping costs, refunds, and exchanges, please review our Return & Refund Policy.

17. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

ZING APPAREL LTD
Company No.: 14611522

23 Lodge Close
Northampton, NN5 6SH
United Kingdom

Email: support@theprimejacket.com
Phone: +44 7476 888071

Business Hours: Monday–Friday, 9:00 AM–5:00 PM

We aim to respond to customer enquiries within 24 business hours.